How quickly will my order be processed?

We have an extremely fast and automated warehouse processing facility which streamlines the complete Easymart’s order and dispatch system this enables us to have orders processed and shipped in amazing time frames. Expected order processing time ranges from 5-30 working / business days after receipt of payment depending on the items and size of the order.

Can My Item Be Delivered To a PO Box?

We are unable to deliver to a PO Box as all items are sent via our Australia-wide courier system. Please ensure that you provide a residential or business address during the check out stage of your online order.

Does someone need to be home to accept delivery?

It is necessary for someone to be available to accept delivery as we use a secure courier service that requires a signature on delivery as proof that the items were successfully delivered. The express delivery service with electronic tracking enables us to offer amazing free or hugely subsidized freight costs, this automated service will not allow for phone calls prior to delivery. For your convenience, we recommend having your order sent to your work address - if being at home during business hours is not an option.

Can I Pay For My Order Upon Delivery?

Unfortunately, we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. The full payment is required before your order will be processed.

How Do I Track The Progress Of My Delivery?

By close of business on the day your order has been dispatched, you will receive an email from our customer service subdivision with full tracking details and information so that you can monitor your order online and in real time.

How Much Is Delivery?

Delivery prices can all be calculated online using our quick and easy freight calculator system. This calculator offers you amazing freight deals, incorporating our unique FREE delivery offer and heavy subsidized freight prices. All you need to do is put the products you require into the shopping cart and proceed to the first stage of the checkout system, enter your delivery location & your super freight deal with be calculated.

Can I Have My Order Assembled?

Yes. you can! Easymart employs fully-qualified installers who have an excellent knowledge and understanding of all our products in each of the capital cities of Australia. If you would like your items assembled please let us know when you order and we will put you in contact with an installer in your area - this direct contact enables you to arrange a convenient time for your order to be assembled.

Can I Click & Collect My Order From Store?

Yes, we have a click and collect from store option available on selected products in our range. If you would like to Click & Collect your order from store please choose the option available on website. To confirm stock, availability, location and pickup time prior to placing your order. If you don't require collection today you can place your order and we will be in touch as soon as it is ready to collect.

Do you accept order returns?

Order returns will only be accepted if a damaged/faulty product is delivered or if the product delivered is different from the order placed. Please mail us at contact@easymart.com.au for return requests.

CHRISTMAS CUT-OFF DATES

Check Out Our Suppliers' and Warehouses' Cut-Off and Closure Dates for the Holiday Season.

Plan Ahead for Christmas!

Stay informed about our last order dispatch date and Christmas closure timings.

Our team will be taking a short break to celebrate the festive season and spend quality time with loved ones. We believe in cherishing these moments, and we encourage our customers to do the same. During this time, our operations will be temporarily paused.

To ensure your orders are delivered before the holiday closure, please place them by 20th December 2024. Any orders placed after this date will be dispatched when we return on 6th January 2025. We appreciate your understanding as we take this time to recharge.

We thank you for choosing EasyMart and wish you a Merry Christmas and a Happy New Year! While we're away, you can still browse our website and place orders, which will be processed promptly upon our reopening. Enjoy the festive season!

FAQs

Will my order still be processed during the closure?

Orders can still be placed, but they will be dispatched after we reopen.

How can I contact customer service during the break?

Our support team will be available on website chat. You can also drop email on contact@easymart.com.au

Will express shipping be available during the closure?

Unfortunately, express shipping will not be available during our closure. All orders will be dispatched starting from 6th January 2025.

What happens if my order is delayed due to the holiday period?

We will make every effort to process orders promptly after reopening. If there are any delays, we’ll notify you via email with updated shipping details.

Can I still track my order during the break?

Yes, you can track your order using the tracking link provided in your confirmation email or website Chatbox. However, updates may be limited during the closure period.