How quickly will my order be processed?

We have an extremely fast and automated warehouse processing facility which streamlines the complete Easymart's order and dispatch system this enables us to have orders processed and shipped in amazing time frames. Expected order processing time ranges from 5-30 working / business days after receipt of payment depending on the items and size of the order.

Can My Item Be Delivered To a PO Box?

We are unable to deliver to a PO Box as all items are sent via our Australia-wide courier system. Please ensure that you provide a residential or business address during the check out stage of your online order.

Does someone need to be home to accept delivery?

It is necessary for someone to be available to accept delivery as we use a secure courier service that requires a signature on delivery as proof that the items were successfully delivered. The express delivery service with electronic tracking enables us to offer amazing free or hugely subsidized freight costs, this automated service will not allow for phone calls prior to delivery. For your convenience, we recommend having your order sent to your work address - if being at home during business hours is not an option.

Can I Pay For My Order Upon Delivery?

Unfortunately, we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. The full payment is required before your order will be processed.

How Do I Track The Progress Of My Delivery?

By close of business on the day your order has been dispatched, you will receive an email from our customer service subdivision with full tracking details and information so that you can monitor your order online and in real time.

How Much Is Delivery?

Delivery prices can all be calculated online using our quick and easy freight calculator system. This calculator offers you amazing freight deals, incorporating our unique FREE delivery offer and heavy subsidized freight prices. All you need to do is put the products you require into the shopping cart and proceed to the first stage of the checkout system, enter your delivery location & your super freight deal with be calculated.

Can I Have My Order Assembled?

Yes. you can! Easymart employs fully-qualified installers who have an excellent knowledge and understanding of all our products in each of the capital cities of Australia. If you would like your items assembled please let us know when you order and we will put you in contact with an installer in your area - this direct contact enables you to arrange a convenient time for your order to be assembled.

Can I Click & Collect My Order From Store?

Yes, we have a click and collect from store option available on selected products in our range. If you would like to Click & Collect your order from store please choose the option available on website. To confirm stock, availability, location and pickup time prior to placing your order. If you don't require collection today you can place your order and we will be in touch as soon as it is ready to collect.

Do you accept order returns?

Order returns will only be accepted if a damaged/faulty product is delivered or if the product delivered is different from the order placed. Please mail us at contact@easymart.com.au for return requests.

Shipping Information

Dispatch

Orders are dispatched within 1 to 2 business days of cleared payment, from warehouses in VIC, NSW, QLD, WA and SA.

Delivery times (business days after dispatch)

VIC: 3 to 5 days
NSW, SA, ACT: 4 to 8 days
QLD, WA, NT, TAS: 7 to 10 days

Regional and remote postcodes may take longer or attract an extra charge. We'll contact you before dispatch if so.

Click and Collect

Rapidline, OLP and Statewide products can be collected free from the nearest warehouse, by appointment. Choose Click and Collect at checkout and we'll email you when your order is ready. All other products are delivery only.

Bulk and business orders

Fitting out an office? Request a bulk quote and we'll arrange delivery to suit your site.

Questions

Email contact@easymart.com.au with your order number.

Returns and Refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to every item we sell, including sale items.

Faulty, damaged or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us with your order number and photos.
Telling us within 48 hours of delivery helps us claim with the carrier quickly. It does not limit your rights.
For a major problem, you choose a refund or a replacement. For a minor problem, we will repair or replace the item within a reasonable time.
We pay the return shipping for faulty or incorrect items. For large or heavy items, we arrange collection at no cost to you.

Change of mind

We don't offer refunds or exchanges if you simply change your mind, so please check sizes and specifications before ordering. Our team is happy to help you choose.

How to start a return

Email contact@easymart.com.au with your order number.
We'll send return instructions or arrange collection.
Please contact us before sending anything back, so we can track your return.

Refunds

Once your return is approved, we refund your original payment method within 5 business days. Afterpay refunds go back to your Afterpay account. Your bank may take a few more days to show the refund.

Contact

Easymart Trading Pty Ltd, ABN 31 643 182 478
Email: contact@easymart.com.au

Shipping, Return & Refund Policy