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FAQ

The following FAQ are the common queries that our customers have while placing orders. Feel free to Contact Us in case of any other queries. You can also mail us contact@easymart.com.au or call us 1300-590-073.
We have an fast and automated warehouse processing facility which streamlines the complete Easymart’s order and dispatch system this enables us to have orders processed and shipped in amazing time frames. Expected order processing time ranges from 5-30 Business Days after receipt of payment depending on the items and size of the order.
Note: Orders might delayed due to current COVID-19 situation. Please contact us in advance to inquire expected delivery time for a particular product.
We are unable to deliver to a PO Box as all items are sent via our Australia-wide courier system. Please ensure that you provide a residential or business address during the check out stage of your online order.
It is necessary for someone to be available to accept delivery as we use a secure courier service that requires a signature on delivery as proof that the items were successfully delivered. The express delivery service with electronic tracking enables us to offer amazing free or hugely subsidized freight costs, this automated service will not allow for phone calls prior to delivery. For your convenience, we recommend having your order sent to your work address - if being at home during business hours is not an option.
Unfortunately, we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. The full payment is required before your order will be processed.
By close of business on the day your order has been dispatched, you will receive an email from our customer service subdivision with full tracking details and information so that you can monitor your order online and in real time.
Delivery prices can all be calculated online using our quick and easy freight calculator system. This calculator offers you amazing freight deals, incorporating our unique FREE delivery offer and heavy subsidized freight prices.
All you need to do is put the products you require into the shopping cart and proceed to the first stage of the checkout system, enter your delivery location & your super freight deal with be calculated. For some of our products you will have to inquire on mail for the shipping quote before placing the order.
We provide Shipping with Installation service for some of our products. You can inquire us at contact@easymart.com.au for the same. Many of our products are already assembled at the time of delivery.
Yes, we have a click and collect from store option available on selected products in our range. If you would like to Click & Collect your order from store please choose the option available on website. To confirm stock, availability, location and pickup time prior to placing your order. We will notify you once your order is ready to collect from the store.
Order returns will only be accepted if a damaged/faulty product is delivered or if the product delivered is different from the order placed. Please mail us at contact@easymart.com.au for return requests.